FREQUENTLY ASK QUESTIONS

Q: Do you have any lube for the cubes?

A: The Ship Company can't ship any liquids.

RETURNS / EXCHANGES

What’s your return policy?

30 day return policy, you must ship it back to us and you are responsible for covering the shipping costs. If it’s a defective product, we will ship you a new one. Notice: the Popped Cubes is not a defective product.

How do I cancel my order?

If you want to cancel within 12 hours of your order being placed email us the reason for cancelling with your order number and we will cancel it. If your order has already been processed, you will have to wait until you receive it, then ship it back to us. Once it is shipped back to us we will refund you.

TRACKING

How do I track my order?

Track your order here: https://www.speedcubeaustralia.com/order-tracking/ Either enter your order number and email into the field, or enter your tracking number into the field. If your tracking is not updated, please give it 2-4 days.

When will my tracking be updated?
Tracking can take up to 6 days to update, this does not mean that it has not shipped yet. It could be on route to you, sometimes there are just delays in the tracking.